Restore a previous purchase

App version: 1.0.1iPad · iPhoneContent checked: 2026-09-21Screenshot UI: English

What you will do

Ask the App Store to refresh an existing subscription entitlement.

Before you start

• A working internet connection for the service or download used in this tutorial.

Download the tutorial workspace

Where to start

Settings → Account → Restore Purchases

Follow the steps

1. 1Use the purchasing Apple AccountConfirm the device’s Media & Purchases account is the one that purchased Vibeit.
2. 2Restore purchasesTap Restore Purchases and complete any Apple authentication request. Wait for the result.
3. 3Read the outcomeA valid restored subscription should update the active plan. An expired or absent subscription cannot create new access.
4. 4Choose a next stepIf no active purchase is found, inspect the offered plans. If Apple shows an active subscription but Vibeit does not, send a report with the version and error message.

· Enlarge screenshot

1

See the control up close

PreviousNext

Close

1. Use the purchasing Apple Account — Confirm the device’s Media & Purchases account is the one that purchased Vibeit.

1

2. Restore purchases — Tap Restore Purchases and complete any Apple authentication request. Wait for the result.

2

3. Read the outcome — A valid restored subscription should update the active plan. An expired or absent subscription cannot create new access.

3

4. Choose a next step — If no active purchase is found, inspect the offered plans. If Apple shows an active subscription but Vibeit does not, send a report with the version and error message.

4

Check the result

If no active purchase is found, inspect the offered plans. If Apple shows an active subscription but Vibeit does not, send a report with the version and error message.

If it does not work

• Restore Purchases uses the Apple Account that made the purchase. An empty restore result does not create a subscription.
• Include the App version, device, steps and exact error message when reporting a problem; omit secrets.

Next steps

• Understand Standard, Pro and trials
• Troubleshoot and report a problem

Contact support