Troubleshoot and report a problem

App version: 1.0.1iPad · iPhoneContent checked: 2026-09-21Screenshot UI: English

What you will do

Collect useful evidence and send a bug report from Settings.

Before you start

• A working internet connection for the service or download used in this tutorial.

Download the tutorial workspace

Where to start

Settings → Report an Issue

Follow the steps

1. 1Identify the affected workflowRecord whether the problem affects local Python, a provider, Git, a remote host or a purchase. Note the first error message and what you expected.
2. 2Open Report an IssueOpen Settings and choose Report an Issue. Give the report a specific title.
3. 3Describe a reproducible exampleDescribe what happened, the steps to reproduce, App version and device. Remove tokens, passwords, private host details and unrelated private data.
4. 4Submit and read the resultComplete the required fields and any Human verification prompt, then use Submit Report. Read the result; if sending fails, use the support contact link below.

· Enlarge screenshot

1

See the control up close

PreviousNext

Close

1. Identify the affected workflow — Record whether the problem affects local Python, a provider, Git, a remote host or a purchase. Note the first error message and what you expected.

1

2. Open Report an Issue — Open Settings and choose Report an Issue. Give the report a specific title.

2

3. Describe a reproducible example — Describe what happened, the steps to reproduce, App version and device. Remove tokens, passwords, private host details and unrelated private data.

3

4. Submit and read the result — Complete the required fields and any Human verification prompt, then use Submit Report. Read the result; if sending fails, use the support contact link below.

4

Check the result

Complete the required fields and any Human verification prompt, then use Submit Report. Read the result; if sending fails, use the support contact link below.

If it does not work

• Restore Purchases uses the Apple Account that made the purchase. An empty restore result does not create a subscription.
• Include the App version, device, steps and exact error message when reporting a problem; omit secrets.

Next steps

• Find and install compatible Python packages
• Choose an AI provider
• Pull and push repository changes
• Connect to an SSH server with a password
• Restore a previous purchase

Contact support